Your Closest Branch
Newport News VA
Lendmark Terms of Use
A. General
These Terms of Use (the “Terms of Use”, “Terms” or “Agreement”) constitute a binding agreement between you (“User”, “you”, or “your”) and Lendmark Financial Services, LLC and its subsidiaries and/or affiliates (“Lendmark”, “we”, “us”, or “our”) governing your access and use of each website, customer account portal, mobile site, application, online function, product, and/or other service owned, controlled, provided by or otherwise made available to you by Lendmark that links to these Terms of Use (collectively, the “Service”). The Service also includes any information, functionality, updates, or solutions made available through the Service. Your submission of registration and other personal information through the Service is governed by Lendmark’s Online Privacy Policy and is hereby incorporated into these Terms of Use by this reference. These Terms of Use do not alter in any way the terms and conditions of any other agreement you may have with us for products, services, or otherwise, unless otherwise agreed to by us in writing.
PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE ACCESSING ANY SERVICE, PROVIDING ANY INFORMATION TO US THROUGH THE SERVICE, OR COMPLETING ANY REGISTRATIONS. THESE TERMS CONTAIN DISCLAIMERS OF WARRANTIES, LIMITATION OF LIABILITY, A DISPUTE RESOLUTION CLAUSE, CLASS ACTION WAIVER AND JURY TRIAL WAIVER THAT EACH APPLY TO THE EXTENT PERMITTED BY LAW AND AFFECT YOUR RIGHTS.
By clicking “I Agree” (or similar button) to accept or agree to these Terms when this option is made available to you and/or by accessing and/or using of the Service, including without limitation any registration on any aspect of the Service, you (i) acknowledge and agree that you have read and understand these Terms as well as our Online Privacy Policy, which is incorporated by reference; (ii) represent and warrant that you have full legal authority to enter into this Agreement; and (iii) accept these Terms of Use and agree that you are legally bound by them and the Online Privacy Policy. Certain sections of the Website, the Online Customer Portal and the Mobile Application may contain separate terms and conditions in addition to these Terms of Use. If there is a conflict between any of their provisions and these Terms of Use, the additional terms and conditions shall govern. If you do not agree with these Terms of Use and our Online Privacy Policy, do not access, visit, register and/or use any of our Services and immediately exit this Website.
The Service is not intended for users under the age of 18, and we do not knowingly collect personally identifiable information from users under the age of 18. If you are under the age of 18, please do not access the Service. Such users are expressly prohibited from registering for the Service or submitting their personally identifiable information to us, and from using portions of the Service for which registration is required. These Terms of Use may be modified from time to time in our sole discretion. The date of the most recent revisions will appear on the top of this page, so check back often. Your continued access and/or use of the Service following the posting of any revisions will constitute your acceptance of any changes or revisions to the Terms of Use.
The Service is controlled and operated by Lendmark from the United States and is not intended to subject Lendmark to the laws or jurisdiction of any state, country, or territory other than that of the United States. Lendmark does not represent or warrant that the Service or any part thereof is intended for, appropriate, or available for use in any particular jurisdiction other than the United States.
B. Definitions
"Access Information" means any or all of the following information: your Account number, user name, password and any other security or access information to your Account.
"Account" means an active or inactive Lendmark Loan Agreement and its payment history, outstanding balance and other information, whether the Loan Agreement is solely in your name or if there are other persons or entities on the same loan with you.
"Account Holder" means any person(s) or entity who is singularly or jointly responsible for the obligations on the Account.
“Content” means any text, image or other material that appears on this website as part of the Service.
“Loan Agreement” means the promissory note or retail installment sales contract and security agreement and other documentation related to a loan that we have made to you.
“Mobile Application” means our mobile app, Lendmark Mobile, available through Apple’s App Store or Google Play.
“Online Customer Portal” means the online portal available at www.mylendmark.com.
"Online Services" means services offered by us through this website or any future digital distribution platforms (such as a website, software program or mobile application) or other forms of media not yet developed that are available to Account Holders.
“Website” means the website located at www.lendmarkfinancial.com.
A. Services That We Provide
You may use the Service to learn about product and service offers that we may make available on the Website and to link to our Online Customer Portal or Mobile Application where you can create online access to your Account. You can also use the Service to obtain information about your Account or to make payments on your Account. By offering information, products or services through the Service, no solicitation is made by us to any person to use such information, products or services in jurisdictions where the provision of such information, products or services is prohibited by applicable law.
B. Links to Third-Party Websites
These Terms are only applicable to the Services and do not apply to any third-party websites. Our Website and other Services contain links to third-party websites in order to support online payments to your Account. Please be advised that these links are to external websites that are independent of our Website and other Services and we exercise no control over the content or services of that third-party website.
Because of the dynamic media capabilities of our Services, it may not be clear to you which links are to the Services and which are to external, third-party websites. If you click on an embedded third-party link, you will be redirected away from our Services to the external third-party website. You can check the URL to confirm that you have left our Website or other Services.
If you choose to link to a third-party website, we cannot and do not (i) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by any third parties or their websites; (ii) control third parties’ independent collection nor use of your personal information; (iii) endorse any third party information, products, services, or websites that may be reached through embedded links on the Website or other Services; and (iv) makes no warranties, either express or implied, concerning the content of such site, including the accuracy, completeness, reliability or suitability thereof for any particular purpose, nor do we guarantee that such site or content is free from any claims of copyright, trademark or other infringement of the rights of third parties or that such site or content is devoid of viruses or other contamination. Any personal information provided by you or automatically collected from you by a third party will be governed by that party’s privacy policy and terms and conditions. If you are unsure whether a website is controlled, affiliated, or managed by us, you should review the privacy policy and practices applicable to each linked website.
C. Marketing Preferences
We may ask you to indicate your preferences for how we can market to you. Once you have indicated your preferences, we will endeavor to honor your request. All marketing will be done in accordance with applicable state and federal laws and our Financial Privacy Policy.
D. Online Payments
1. General Description of Online Payment Features. Online bill payment ("Online Payment") is a service we make available to our Account Holders through a third-party payment processor (the “Payment Processor”) that we have selected to support this feature. You may use Online Payment to authorize a one-time payment on your Account(s). You acknowledge that the origination of electronic debit transactions from your bank account must comply with the current laws of the United States and the rules, as they may be changed from time to time, of the National Automated Clearinghouse.
2. Payment Processor. You understand and acknowledge that the Payment Processor manages the routing and processing of all required information to process Online Payments. We are not affiliated with the Payment Processor and neither we nor the Payment Processor is an agent of the other. In making an Online Payment, you may be redirected to an external website operated by a Payment Processor and the processing of payments will be subject to the terms, conditions, and privacy policies of the Payment Processor in addition to these Terms of Use or other incorporated agreements. You acknowledge and agree that we shall not be liable to you for any claims arising out of any act or omission on the part of the Payment Processor including, but not limited to, any lost, stolen, or incorrectly processed payments. We expressly disclaim any responsibility and liability for all services provided by a Payment Processor.
3. Your Online Payment Responsibilities. Regardless of the payment amount or payment effective date you schedule using Online Payment, you are responsible for complying with all of the terms and conditions of your Account, including, without limitation, your agreement to make all payments when due and in the amount required by your Loan Agreement. When using Online Payment, you should schedule your payment in amounts and with an effective date that will satisfy your payment obligations. If you do not make a payment when due and in the amount required, we will have the rights and remedies available under your Loan Agreement or as otherwise available to us at law or in equity.
4. Payment Funds. Adequate funds must be available in the bank account where your payments are coming from when an Online Payment is processed. By authorizing an Online Payment, you represent and warrant that you have the legal right to use the bank account designated to make the payment and the bank account contains adequate funds for the amount of the designated Online Payment. If a scheduled Online Payment fails due to insufficient funds for the full payment amount initiated, the Account will not receive credit for the payment. You are responsible to make timely payments for the amount owed in accordance with the Loan Agreement and these Terms of Use. If you believe that an unauthorized transaction has taken place regarding any Online Payment, you agree to notify us immediately so that we may take action to prevent potential financial loss.
5. Online Payment Fees. While we do not currently charge any payment transaction fee to use Online Payment, our Payment Processor may charge you a fee to accept your payment. We do not receive any portion of the fee that the Payment Processor may charge you. More information about the applicable fee can be found when you click on the link to the Payment Processor's website. In addition, you will be responsible for paying any amount you may owe other persons or companies related to the use of Online Payment or any bank account linked to Online Payment. For example, your bank may charge a fee in connection with electronic payments taken from your account with them for your Account with us. Nothing herein relieves you of your responsibility to pay any amount, fee or charge you may owe us under your Account.
6. Failure to Effect Payment and Liability for Such Payments. If you attempt to make payments on your Account through this Website or other Services, or through an authorized third party acting on our behalf we will use reasonable efforts to complete bill payments according to your instructions. However, neither we nor any third-party service provider acting on our behalf will be liable in any way (including, but not limited to, payment processing errors or fees) if:
a. Through no fault of ours or our authorized third party, you have insufficient funds or credit in your bank account to complete a payment transaction, or if your bank account has been closed;
b. The Online Payment feature is not working properly and you knew or were told about the malfunction before you started the transaction, or should have reasonably been able to tell that something was wrong;
c. You do not provide us with complete, accurate, and current payment and contact information, or if you otherwise do not give complete, correct, and current information to properly complete the requested transaction;
d. You do not authorize a bill payment in time for your payment to be made and credited to the Account by the due date;
e. Withdrawals from your bank account have been prohibited by an order from a court of proper jurisdiction for such things as a garnishment or other legal process;
f. We or our authorized agent reasonably believe that a transaction may be unauthorized or fraudulent;
g. Your computer, mobile phone, wireless service or any related equipment or software is, or was, not working properly; or
h. Circumstances beyond our, or our authorized third party's control prevent completing an online bill payment including, but not limited to, telecommunication outages, postal strikes and other labor unrest, delays caused by payees, fires, floods, and other natural disasters, terrorist acts or war.
A. We may at times require that you register and create an account or provide other information to access and use certain portions of the Service. Such information may include your name, telephone number, email address, street address, a password and/or User ID (whether provided by us or chosen by you), payment information such as financial account, debit, or credit card number and other information as may be required to complete your registration and create your account (collectively referred to with all information requested to enable your account as “Registration Information”).
B. You agree, represent, warrant, and guarantee that all Registration Information provided by you is true, accurate, complete, up-to-date, and solely yours. You may not impersonate, imitate or pretend to be somebody else when registering and/or setting up an account/profile on the Service. If any of your Registration Information changes, you agree to update it promptly by using the mechanism or contact information on the Service that allows you to change or update your Registration Information, if available. If no such mechanism or contact information is available on the Service, please notify us as described in the “Contact Us” section of these Terms. The failure to do so may further limit your ability to use the Service and affect the accuracy and effectiveness of the same.
WE AND OUR INDEMNITEES (AS DEFINED BELOW), SHALL HAVE NO LIABILITY ASSOCIATED WITH OR ARISING FROM YOUR FAILURE TO MAINTAIN ACCURATE, COMPLETE OR UP-TO-DATE REGISTRATION INFORMATION, INCLUDING WITHOUT LIMITATION YOUR FAILURE TO RECEIVE CRITICAL INFORMATION. NEITHER WE NOR OUR INDEMNITEES SHALL BE RESPONSIBLE FOR VERIFYING YOUR REGISTRATION INFORMATION.
C. We reserve the right at any time, with or without notice, to remove or require a change to or repossess any password and/or User ID that has been provided to you, any avatar you may be using or other Registration Information, or otherwise change the access means or methods for the Service. We further reserve the right to withdraw or amend the Service and any product, solution, or material we provide as part of the Service. We will not be liable if for any reason all or part of the Service is unavailable at any time or for any period. From time to time, we may restrict parts of the Service, or the entire Service, to you.
D. You agree that you will be solely responsible for securely managing and maintaining the confidentiality of your Registration Information including, without limitation, any usernames, passwords, personal identification numbers, and any other codes that you use to access the Service. You may not authorize or permit anyone else to access and/or use your Registration Information, or access, visit and/or use the Service by use of your account/profile and/or Registration Information. You may not access and/or use anyone else's Registration Information, or access, visit and/or use the Service by use of anyone else's account/profile and/or Registration Information. You may not sub-license, transfer, sell, rent or assign your Registration Information to any third party without our written approval. Any attempt to do so will be null and void and shall be considered a material breach of the Agreement.
E. You are solely responsible for all access or visitation to, usage of, or activity on, your account/profile including, but not limited to, use of the account/profile by any person who uses your Registration Information, with or without authorization, or who has access to any computer, mobile or other device on which your account/profile resides or is accessible. You acknowledge and agree that we may, and you specifically authorize us to, process all transactions that are initiated by use of your Registration Information.
F. If you have reason to believe that your account/profile is no longer secure (for example, in the event of a loss, theft or unauthorized disclosure or use of your Registration Information), you agree to notify us immediately. You further agree to immediately change the affected Registration Information by using the mechanism or contact information on the Service, if available, and/or close the account/profile. If no such mechanism or contact information is available on the Service, please immediately notify us as described in our Privacy Policy. You should regularly log into the Service to ensure that no unauthorized activity has occurred.
You understand and agree that various entities unaffiliated with us make up the "mobile ecosystem" that enables you to access, visit and/or use the Service via your computer, mobile or other device, including without limitation equipment, hardware and software manufacturers and providers, telephone, mobile, wireless, and Internet network providers and carriers, and sellers or providers of Content for use with the Service (collectively, the "Mobile Participants"). We do not represent, warrant or guarantee that all portions of the Service, or the Service as a whole, can be accessed via all mobile or other devices, or via all carriers and service plans or is available in all geographic locations. THESE MOBILE PARTICIPANTS MAY REQUIRE THAT YOU AGREE TO THEIR ADDITIONAL TERMS, CONDITIONS, CONTRACTS, AGREEMENTS AND/OR RULES. YOUR COMPLIANCE WITH ANY SUCH ADDITIONAL TERMS, CONDITIONS, CONTRACTS, AGREEMENTS AND/OR RULES IS SOLELY YOUR RESPONSIBILITY AND WILL HAVE NO EFFECT ON YOUR CONTINUING OBLIGATION TO COMPLY WITH THE AGREEMENT WHEN USING THE SERVICE. WE AND OUR INDEMNITEES SPECIFICALLY DISCLAIM ANY AND ALL LIABILITY IN CONNECTION WITH THE ACTS OR OMISSIONS OF SUCH MOBILE PARTICIPANTS. Standard data rates may apply.
We have agreements with some of these Mobile Participants that require us to make certain disclosures and pass along certain responsibilities to you. For such Mobile Participants, you specifically acknowledge and agree that: (i) the Terms of Use are between us and you, and the Mobile Participants are not parties to them; (ii) the Mobile Participants and their parents, subsidiaries and affiliates are third party beneficiaries of the Terms of Use and upon your acceptance of the terms and conditions of them, the Mobile Participants will have the right (and will be deemed to have accepted the right) to enforce the Terms of Use against you; (iii) the license granted to you hereunder is limited to a non-transferable license to use the Service on the particular product authorized by the applicable Mobile Participant that you own or control and as permitted by such Mobile Participant's applicable usage rules; (iv) Mobile Participants have no obligation whatsoever in connection with the functionality or content of the Service, or to furnish any maintenance or support services with respect to the Service; (v) in the event of any failure of the Service to conform to any applicable warranty, you may be able to notify the applicable Mobile Participant to receive a refund of all or part of the amount you paid for the Service, if any (to the maximum amount permitted by applicable law, Mobile Participants will have no other warranty obligation whatsoever with respect to the Service); (vi) Mobile Participants are not responsible for addressing any claims, losses, liabilities, damages, costs or expenses by you or a third party relating to the Service or your possession, access, visitation and/or use of the Service, including without limitation (a) product liability claims; (b) any claim that the Service fails to conform to any applicable legal or regulatory requirement; and (c) claims arising under consumer protection or similar legislation; and (vii) in the event of any third-party claim that the Service or your possession, access, visitation and/or use of the Service, infringes such third party's intellectual property rights, Mobile Participants are not responsible for the investigation, defense, settlement and/or discharge of such claim.
A. The communications between you and us usually use electronic means, whether you access, visit or use the Service, send us messages, or whether we post notices on the Service or communicate with you via messaging. For contractual purposes, you (a) consent to receive communications from us in electronic form; and (b) agree that all notices, documents, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if they were in writing. You consent to receive communications and do business electronically, and your agreement to do so applies to all of your interactions and transactions with us.
B. You understand and agree that joining the Service may include receiving certain communications from us, such as transactional or relationship messages, and/or messages about your account/profile, and that these communications are considered part of your account/profile and you may not be able to opt out of receiving them without ceasing to be a registered user of the Service.
C. In order for us to provide the Service, you grant to us a non-exclusive, transferrable, sublicensable, irrevocable, royalty-free right and license to use, copy, encode, store, archive, translate, render into an audible and/or visual format, distribute, display, perform, transmit, and create derivative works from any information, content, materials, or other data entered into the Service (“Data”) to the extent necessary for us to: (1) provide the Service; (2) perform our obligations under these Terms of Use; (3) attribute content to you; (4) compile analyses and statistical information from Data regarding usage or performance of the Website or other Services and user engagement; (5) provide, monitor, correct, enhance, and improve the Service and perform services related thereto; (6) develop new products or services; and (7) accomplish other internal business purposes or as described in our Online Privacy Policy and GLBA Privacy Policy.
D. You also grant to us a non-exclusive, transferrable, sublicensable, irrevocable worldwide, royalty-free right and license to de-identify or aggregate Data such that there is no reasonable basis to believe that the information can be used, alone or in combination with other reasonably available information, to identify any individual or to identify you as the source of such data (“Deidentified Data”). You acknowledge and agree that we have and retain exclusive and valid ownership of all Deidentified Data. We shall also have the right to collect and analyze data and other information relating to the provision, use, and performance of the Service and related systems and technologies (“Usage Data”), and you acknowledge and agree that we have and retain exclusive and valid ownership of all Usage Data. We will be free (during and after the Term) to use such Deidentified Data and Usage Data for any purpose, including to (1) improve and enhance the Service and for other development, diagnostic and corrective purposes in connection with the Service and other service offerings, (2) disclose such data in connection with our business, and (3) otherwise use and disclose such data as set forth in our Online Privacy Policy and GLBA Privacy Policy.
A. Monitoring
We strive to provide an enjoyable online experience for our users, so we may monitor activity on the Service to foster compliance with these Terms of Use. You hereby specifically agree to such monitoring. Nevertheless, we do not make any representations, warranties or guarantees that: (1) the Service, or any portion thereof, will be monitored for accuracy or unacceptable use, or (2) we will take any specific action (or any action at all) in the event of a challenge or dispute regarding compliance or non-compliance with these Terms of Use.
B. Consent to Collect Technical Data
We may collect technical information and use certain technologies, including pixel technology to collect and analyze technical data relating to the provision, use and performance of the Service, and related systems. This technical data may include your Internet protocol (IP) address, the company name from which you are browsing our Website, your browser type and version, time zone setting, operating system and platform, and information about your visit to the Website or other Services, including the full Uniform Resource Locators (URLs), clickstream to, through and from our Website, including the date and time. By visiting and using the Website or other Services, you hereby consent to and agree to the pixel technologies or other software, our collection of this data by us and that we will be free (during and after the term hereof) to (i) use such data to improve and enhance our Website and other Services and for other development, diagnostic, and corrective purposes in connection with the Website and our Services; (ii) disclose such data in aggregated or de-identified form in connection with our business; and (iii) otherwise use and disclose such data as set forth in our Online Privacy Policy.
A. Ownership
The Service and its entire contents, features, functionality, and services (including but not limited to all information, software, text, displays, images, video and audio, and the design, selection and arrangement thereof), are owned by and the exclusive property of Lendmark, its licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws. You acknowledge and agree that you do not acquire any ownership rights to the Service, or any services offered through the Service, through this Agreement or by use of the Service. You acknowledge and agree that we have and retain exclusive and valid ownership of all anonymized statistical information regarding use of the Service. You may not otherwise use, reproduce, download, store, post, broadcast, transmit, modify, sell or make available to the public content from the Service without our prior written approval.
B. Ideas.
You may suggest improvements and/or communicate to us ideas, feedback, inventions, discoveries, or concepts (“Ideas”) during the term of this Terms of Use, and you and us may discover or create the Ideas jointly with us. Such Ideas may include ideas for new or improved products, services, concepts, know-how, and/or techniques. You agree that any such Idea shall be and remain solely the property of Lendmark and/or its licensors and may be used and sold, licensed, or otherwise provided by us and/or our licensors to third parties, or published or otherwise publicly disclosed, in our and/or our licensors’ sole discretion without notice, attribution, payment of royalties, or liability to you. You hereby assign to us any and all of your right, title, and interest in and to any such Ideas.
C. Complaints About the Service and the Content
1. If you have reason to believe that your Content has been copied and/or is accessible on the Service in a way that constitutes copyright infringement, or that the Service contains links or other references to another site, application, destination or service that contains Content or activity that infringes your copyright rights, you may notify us by providing a document via fax, first class U.S. mail, or e-mail that includes the following information (as required by the Online Copyright Infringement Liability Limitation Act of the Digital Millennium Copyright Act, 17 U.S.C. sec. 512) to our copyright agent set forth below:
a. A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
b. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at the Service are covered by a single notification, a representative list of such works at the Service;
c. Identification of the copyrighted work that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate such copyrighted work;
d. Information reasonably sufficient to enable us to contact the complaining party, such as an address, telephone number, and if available, an electronic mail address at which the complaining party may be contacted;
e. A statement that the complaining party has a good faith belief that use of the copyrighted work in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
f. A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
By Email: domainnameadmin@lendmarkfinancial.com (Please include “Notice of Infringement” in the subject line.) By Mail: Copyright Manager, Lendmark Financial Services, LLC, 2118 Usher Street, Covington, GA 30014. Note: The preceding information is provided exclusively for notifying us that your copyrighted material may have been infringed. All other inquiries, such as privacy or product-related questions and requests will not receive a response through this process.
A. Use of the Service by You
1. You may use the Service only for lawful purposes and in accordance with these Terms of Use, the Online Privacy Policy, and any other applicable agreements. Transmitting, distributing, or storing any material that violates any applicable law, the Online Privacy Policy, and/or these Terms is prohibited.
2. You shall ensure that all equipment, hardware, software, products and/or services you use to access, visit, or use the Service does not disturb or interfere with our operation of the Service, or impede or interfere with others' access, visitation and/or use of the Service. We reserve the right, in addition to our other remedies, with or without notice, to immediately disconnect from the Service any equipment, hardware, software, product and/or services causing interference with us, our licensors, vendors, service providers, the Service or any Content.
3. If you provide to us the number for a mobile or other device, or we obtain the device identifier for a device you are using, you agree, represent, warrant, and guarantee that such device is registered in your name and owned by you, or that you have permission of the device owner(s).
4. You agree not to impersonate or attempt to impersonate Lendmark, a Lendmark employee, another user or any other person or entity (including, without limitation, by using email addresses identifying information associated with any of the foregoing).
B. Prohibitions on Use of the Service
1. Absent explicit prior written consent in certain situations, you may not, nor may you allow, enable, authorize, instruct, encourage, assist, suggest, inform, or promote that others, directly or indirectly, do any of the following for any reason:
a. use the Service in any way that violates any applicable federal, state, local, or international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the United States or other countries), or promote any illegal activity, or advocate, promote, or assist any unlawful act;
b. use any bots, cheats, macros, scripts, or run Maillist, Listserv or any form of auto-responder, or use any other automated process, or engage in meta-searching or periodic caching of information, to access, visit and/or use the Service, including without limitation to post, upload, transmit, send, or make available other Content on or through the Service;
c. copy, reproduce, modify, change, edit, crop, alter, revise, adapt, translate, enhance, reformat, remix, rearrange, resize, create derivative works of, move, remove, delete, or erase any copyright, trademark, or other proprietary legends, symbols, marks, or notices on the Service or attempt to circumvent any mechanisms for preventing the unauthorized reproduction or distribution of Content;
d. make any representations that are likely to deceive any person or give an impression that materials or content emanate from or are endorsed by us or any other person or entity, if that is not the case;
e. transmit, or procure the sending of, any advertising or promotional material, including any “spam” or other similar solicitation or post any material which is defamatory, obscene, indecent, abusive, offensive, harassing, violent, hateful, inflammatory, invasive of privacy or publicity rights, or otherwise objectionable;
f. copy, reproduce, modify, change, edit, crop, alter, revise, adapt, translate, enhance, reformat, remix, rearrange, resize, create derivative works of, move, remove, delete, erase, reverse engineer, decipher, decompile, disassemble, store, cache, aggregate, publish, post, display, distribute, broadcast, perform, transmit, rent, sell, share, sublicense, syndicate, or otherwise provide to others, or use any Content obtained on or through the Service, in whole or in part, except as permitted by the Copyright Act or other law or as expressly permitted in writing by us;
g. directly, indirectly, lone, or with another party, copy, harvest, crawl, index, scrape, spider, mine, gather, extract, compile, obtain, aggregate, capture, or store any Content, including without limitation photos, images, text, music, audio, videos, podcasts, data, software, source or object code, algorithms, statistics, analysis, formulas, indexes, registries, repositories, or any other information available on or through the Service, including by an automated or manual process or otherwise, if we have taken steps to forbid, prohibit, or prevent you from doing so;
h. copy, reproduce, modify, change, edit, crop, alter, revise, adapt, translate, enhance, reformat, remix, rearrange, resize, create derivative works of, move, remove, delete, or erase any copyright, trademark, or other proprietary legends, symbols, marks, or notices on the Service, or attempt to circumvent any mechanisms for preventing the unauthorized reproduction or distribution of content;
i. conduct any systematic or automated data collection activities (including, without limitation, scraping, data mining, data extraction, and data harvesting) on or in relation to the Service without our express written consent;
j. access, other than connecting to our servers by http requests using a browser, or disrupt, overwhelm, attack, hack, destroy, damage, disable, impair, alter, monitor, tamper or interfere with, the Service including without limitation any content, communications, messaging, programming, hardware, functionality, or features on our networks, servers or databases, or impede or interfere with others' access, visitation, and/or use of the Service, in any way or by any means, whether remotely or by access to our personal property, premises, or otherwise, including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise;
k. post, upload, transmit, send or otherwise make available on or through the Service any software disabling devices, time bombs, Trojan horses, cancelbots, viruses, worms, bugs, corrupted files, spyware, adware, malware, malicious programs or code, or devices or defects of similar nature; or
l. Otherwise attempt to interfere with the proper working of the Service.
2. If you breach, violate, fail to follow, or act inconsistently with these Terms of Use, we may terminate, discontinue, suspend or restrict your Account Information, your Account access or any other use of the Service.
You agree to indemnify, defend and hold harmless us, our licensors, vendors, service providers, and each of our and their respective officers, directors, members, employees, independent and sub-contractors, agents, representatives, successors and assigns (collectively, "Indemnitees") from and against any and all claims, disputes, demands, proceedings, cause of action, judgments, damages, liabilities, losses, costs or expense (including, but not limited to reasonable attorneys' fees) of any kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (collectively, "Claims") which may arise out of or are in any way related to: (i) your access, visitation and/or use of the Service, your Content, unauthorized use of Content obtained on or through the Service; (ii) breach or alleged breach of these Terms of Use or our Online Privacy Policy; (iii) your violation of any third party’s right including, without limitation, any copyright, trademark, property right, or privacy right; (iv) any violation or alleged violation of applicable law by you; (v) any claim that content provided by you caused damage or loss to a third party; or (vi) from any of your acts or omissions. This defense an indemnification obligation will survive your use of the Service and any termination of these Terms of Use or the Online Privacy Policy.
If you use the Service or related systems to access data related to any account(s) of which you are not the owner or authorized user as reflected in our systems, you shall indemnify, defend, and hold harmless Lendmark and all of its executives, directors, employees, agents, successors, and assigns from any and all losses, liabilities, damages, and all related costs and expenses, arising from, relating to, or resulting (directly or indirectly) from such access. Further, without limiting Lendmark’s rights or your obligations under any other provision of these Terms, and notwithstanding the same, in the event of any actual or reasonably suspected unauthorized access to the personal information of a customer (including but not limited to customer names, addresses, phone numbers, bank and credit card account numbers, income and credit histories, and Social Security numbers) under your control or subsequent to and arising from your past exercise of control, direct damages in connection with any such breach will include the cost and expenses of investigation and analysis (including by law firms and forensic firms), correction or restoration of any destroyed, lost or altered data, notification to affected customers, offering and providing of credit monitoring, customers service, or other remediation services, and any related cost. Lendmark’s rights to indemnity under this section are in addition to all other rights and remedies available at Law or in equity. Any exercise by Lendmark of its rights to indemnification shall be without prejudice to such other rights and remedies. You manifest your assent to this indemnity by accessing data through Lendmark’s Service or systems.
YOU ACKNOWLEDGE THAT YOU ARE USING THE SERVICE AT YOUR OWN RISK. THE SERVICE IS PROVIDED "AS IS", "WITH ALL FAULTS" AND ON AN "AS AVAILABLE" BASIS, AND WE AND OUR INDEMNITEES HEREBY EXPRESSLY DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES, AND GUARANTEES, EXPRESS AND IMPLIED, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES OF ACCURACY, RELIABILITY, TITLE, MERCHANTABILITY, NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE OR ANY OTHER WARRANTY, CONDITION, GUARANTEE OR REPRESENTATION, WHETHER ORAL, IN WRITING OR IN ELECTRONIC FORM (WHETHER OR NOT WE KNOW, HAVE REASON TO KNOW, HAVE BEEN ADVISED, OR OTHERWISE IN FACT ARE AWARE OF ANY SUCH PURPOSE), INCLUDING BUT NOT LIMITED TO THE ACCURACY OR COMPLETENESS OF ANY CONTENT CONTAINED THEREIN OR PROVIDED BY US OR THE SERVICE. WE AND OUR INDEMNITEES DO NOT REPRESENT, WARRANT OR GUARANTEE THAT ACCESS TO THE SERVICE AND/OR COMMUNICATIONS OR MESSAGING FROM OR TO US OR YOU WILL BE UNINTERRUPTED, TIMELY, OR ERROR FREE, OR THAT THERE WILL BE NO FAILURES, DELAYS, INACCURACIES, ERRORS OR OMISSIONS OR LOSS OF TRANSMITTED CONTENT, OR THAT NO SOFTWARE DISABLING DEVICES, TIME BOMBS, VIRUSES, WORMS, BUGS, OR DEVICES OR DEFECTS OF SIMILAR NATURE WILL BE TRANSMITTED ON OR THROUGH THE SERVICE, AND WE AND OUR INDEMNITEES WILL NOT BE LIABLE IN THE EVENT OF ANY SUCH OCCURRENCE.
YOU UNDERSTAND THAT YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM ANY MATERIAL DOWNLOADED FROM OR OTHERWISE PROVIDED THROUGH THE SERVICE. YOU UNDERSTAND THAT WE CANNOT AND DO NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOADING FROM THE INTERNET OR THE SERVICE WILL BE FREE OF VIRUSES OR OTHER DESTRUCTIVE CODE. YOU ARE RESPONSIBLE FOR IMPLEMENTING SUFFICIENT PROCEDURES AND CHECKPOINTS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ANTI-VIRUS PROTECTION AND ACCURACY OF DATA INPUT AND OUTPUT, AND FOR MAINTAINING A MEANS EXTERNAL TO OUR SERVICE FOR ANY RECONSTRUCTION OF LOST DATA. FURTHERMORE, WE DO NOT REPRESENT OR WARRANT THAT THE SERVICE, THE WEBSITE, ANY CONTENT OR INFORMATION WILL BE SECURE AND/OR COMPATIBLE WITH YOUR BROWSER OR OTHER WEBSITE ACCESSING PROGRAM.
TO THE FULLEST EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A DISTRIBUTED DENIAL-OF-SERVICE ATTACK, RANSOMWARE, VIRUSES, OR OTHER TECHNOLOGICALLY HARMFUL MATERIAL THAT MAY INFECT YOUR COMPUTER EQUIPMENT, COMPUTER PROGRAMS, DATA, MOBILE DEVICE, OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SERVICE OR ANY ITEMS OBTAINED THROUGH THE SERVICE OR DUE TO YOUR DOWNLOADING OF ANY CONTENT POSTED ON IT, OR ON ANY THIRD-PARTY WEBSITE LINKED TO IT.
THE FOREGOING DOES NOT AFFECT ANY WARRANTY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. IN SUCH INSTANCES, THE LIABILITY OF LENDMARK AND ITS AFFILIATES, AGENTS, AND LICENSORS IS LIMITED OT THE FULLEST EXTENT PERMITTED BY SUCH LAW.
UNDER NO CIRCUMSTANCES WILL LENDMARK, ITS AFFILIATES, SUBSIDIARIES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE TO YOU OR ANY THIRD PARTIES FOR ANY DAMAGES THAT ARISE FROM THE USE OF THE SERVICE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND (FOR EXAMPLE, COMPENSATORY, SPECIAL, DIRECT, INDIRECT, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, INCREASED COSTS, DIMINUTION IN VALUE, LOSS OF USE, LOSS OF GOODWILL OR REPUTATION, USE, INABILITY TO USE, LOSS, INTERRUPTION, DELAY OR RECOVERY OF ANY DATA, OR BREACH OF DATA OR SYSTEM SECURITY, LOSS OF OR DAMAGE TO PROPERTY, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, AND CLAIMS OF THIRD PARTIES) WHETHER IN BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, MISREPRESENTATIONS OR UNDER NAY OTHER LEGAL THEORY, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES.
NOTWITHSTANDING THE FOREGOING, IN THE EVENT YOU ARE ENTITLED TO DAMAGES FOR ANY CLAIM ARISING FROM THE USE OF THE SERVICE, YOU AGREE THAT THE AGGREGATE LIABILITY OF LENDMARK, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS, WILL NOT EXCEED $100.00. BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE BANK, ITS AFFILIATES OR THEIR LICENSORS, SERVICE PROVIDERS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS IS LIMITED TO THE FULLEST EXTENT PERMITTED BY SUCH STATE LAW.
IF YOU ARE A CALIFORNIA RESIDENT, YOU WAIVE CALIFORNIA CIVIL CODE SECTION 1542, WHICH STATES, IN PART: "A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS WHICH THE CREDITOR DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE, WHICH IF KNOWN BY HIM OR HER MUST HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR".
PLEASE READ THIS SECTION CAREFULLY – IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS. THIS SECTION WILL NOT APPLY WHERE PROHIBITED BY APPLICABLE LAW.
You and Lendmark agree that, to the fullest extent permitted by law, each party may bring claims (whether in court or in arbitration) against the other only in an individual capacity, and not participate as a plaintiff, claimant, or class member in any class, collective, consolidated, private attorney general, or representative proceeding. This means that you and Lendmark may not bring a claim on behalf of a class or group and may not bring a claim on behalf of any other person unless doing so as a parent, guardian, or ward of a minor or in another similar capacity for an individual who otherwise cannot bring their own individual claim. This also means that you and Lendmark may not participate in any class, collective, consolidated, private attorney general, or representative proceeding brought by any third party. Notwithstanding the foregoing, you or Lendmark may participate in a class-wide settlement.
To the fullest extent permitted by law, you and Lendmark waive any right to a jury trial.
The information on the Website and any other Service is for informational purposes only. We use reasonable efforts to update the information on our Service and the Content on our Service may be updated from time to time without notice. It may not necessarily be complete or up-to-date at any given time. We do not warrant the accuracy, completeness, or usefulness of this information (including any product, service, description, photograph, or other information). Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such materials by you or any other visitor to the Service, or any anyone who may be informed of any of its contents.
Loans or other financial instruments mentioned on the Website or any other Service may not be suitable for all individuals or in all geographic areas. Your particular needs, objectives, and financial situation were not taken into account in the preparation of the Website, Service, or any Content contained therein. You must make your own independent decisions. The fact that Lendmark has made available to you through the Website or other Service information regarding loans or other financial instruments constitutes neither a recommendation that you enter into a particular transaction nor a representation that any financial instrument is suitable or appropriate for you. You should evaluate each loan and/or financial instrument in light of your particular needs, objectives, and financial circumstances.
All matters arising out of or related to your use of this Website or any other Service and the Terms of Use shall be governed by the substantive laws of the State of Georgia, without regard to its conflict of laws provisions. You and we agree to submit to the sole and exclusive jurisdiction and venue of the state or federal courts located in Atlanta, Georgia. If any portion of these Terms of Use shall be held to be unenforceable, the remaining terms and provisions shall be unimpaired. Any cause of action arising out of or related to the Terms of Use shall be filed no later than one (1) year after the alleged cause of action accrues or shall be time-barred.
A. Waiver and Severability.
No waiver by Lendmark of any term or condition set forth in these Terms shall be deemed a further or continuing waiver of such term or condition or a waiver of any other term or condition, and any failure by Lendmark to assert a right or provision under these Terms shall not constitute a waiver of such right or provision. If any provision of these Terms is held by a court or other tribunal of competent jurisdiction to be invalid, illegal or unenforceable for any reason, such provision shall be eliminated or limited to the maximum extent such that the remaining provision of the Terms will continue in full force and effect.
B. Force Majeure
Lendmark shall not be liable for any failure to perform its obligations under this Terms of Use if such failure arises, directly or indirectly, out of causes reasonably beyond the direct control of Lendmark and not due to Lendmark’s own fault or negligence or that of its contractors or representatives or other persons acting on its behalf, and which cannot be overcome by the exercise of due diligence and which could not have been prevented through commercially reasonable measures, including acts of God, acts of terrorists or criminals, acts of domestic or foreign governments, changes in any law or regulation, fires, floods, explosions, epidemics, pandemics, disruptions in communications, power, or other utilities, strikes or other labor problems, riots, or unavailability of supplies.
We may modify these Terms of Use from time to time in our sole discretion. We will provide notice by, at a minimum, updating this posting. You are expected to carefully review these Terms of Use from time to time so you are aware of any changes. However, if we make material changes to these Terms of Use, we may also notify you either through the email address you have provided us or by means of a prominent notice on the Service before the change becomes effective. Any changes to these Terms of Use will be in effect as of the “Last Updated” date referenced at the top of these Terms of Use. Your continued use of the Service constitutes your binding acceptance to these Terms of Use, including any changes or modifications that we make. If any part of these Terms of Use or any future changes to these Terms of Use are not acceptable to you, you must not use or access the Service.
All feedback, comments, requests for technical support, and other communications relating to the Website, Service, or these Terms of Use should be directed to:
In Writing: Lendmark Financial Services, 2118 Usher Street, Covington, GA 30014
By Telephone: 1-866-413-8340
Last Updated: March 26, 2024
Introduction and Scope
This Online Privacy Policy (“Privacy Policy”) describes how Lendmark Financial Services, LLC and its subsidiaries and/or affiliates (collectively “Lendmark”, “we”, “us”, or “our”) collect, use, process, and/or disclose your information when you visit our website, customer account portal, mobile application, access or use our products and services, any online function, or otherwise engage with us as described below (collectively the “Service” or “Services”). We respect your privacy, believe in transparency, and are committed to protecting your information. Please read this Privacy Policy carefully to understand how we handle your personal information.
This Privacy Policy applies to information we collect through our Services, including:
This Privacy Policy does not apply to:
If you are a Lendmark consumer or customer and applied for or obtained a financial product or service with us, we will use and share your personal information in accordance with the privacy notice that applies to your account including, but not limited to, our GLBA Privacy Notice. Please read our GLBA Privacy Notice to learn how we collect, use, protect, and share your personal information and the options that may be available to you. However, this Privacy Policy may still be useful to you in describing our Service and the options and choices described below are available to you as well.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with the terms of this Privacy Policy, you should not use our Website, Services, or otherwise interact with us. By accessing, visiting, browsing, or using our Services, registering or submitting your information through our Services, or interacting with us, you agree to the practices, terms, and conditions described in this Privacy Policy. This Privacy Policy may change from time to time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.
The Services are intended for users located in the United States and are not intended for users located in any other countries, including the European Union and the European Economic Area.
Information We May Collect
The information we collect depends upon things such as the nature of our relationship, the method you communicate with us, and the purpose of your interaction with us. We may collect the following information directly from you, from third-party sources, and automatically as you use our Website or other Services:
We may also collect information about you from additional online and offline sources, including our affiliates, credit reporting agencies, and other third-party sources as permitted by law.
The entry of personal information is required to access certain portions of our Services. You may choose not to provide us with any personal information and may still access certain portions of our Services. However, you may not be able to fully utilize all functionalities and features of our Services as certain categories of personal information are required in order for us to deliver those functionalities.
How We May Use Your Information
To the extent permitted by applicable law, we may use information that we collect about you or that you provide to us, including any personal information for the following purposes:
How We May Disclose Your Information
When permitted by applicable law, including in cases that require your consent, we may disclose personal information that we collect or you provide as described in this Privacy Policy to our affiliates, business partners, service providers, and others, as follows:
Cookies and Similar Technologies
Cookie
A “cookie” is a small file that is accessible within a folder on a computer and it is used for record-keeping purposes. Cookies are used to monitor your activity on a website by enabling us (through “first-party cookies”) or other parties (through “third-party cookies” set by parties other than us) to collect information about how you use the Website and enhance the way you use our Services.
There are two types of cookies: session cookies and persistent cookies. Session cookies are temporarily stored on your hard drive and expire at the end of your browsing session. Persistent cookies remain stored on your hard drive until they expire or are deleted by you. We use persistent cookies for customer protection as part of our authentication technology as such cookies assist in verifying the identity of a customer who is attempting to log into an account. You can block and control cookies using the information noted below. If you block all cookies, certain functionalities on our Websites or Services may not work.
Other Similar Technologies
In addition to cookies, there are other automatic data collection technologies, such as Internet tags, web beacons (clear gifs, pixel tags, and single-pixel gifs), and navigational data collection (log files, server logs, etc.), HTML Local Storage, Social Widgets, or UTM Codes that can be used to collect data as users navigate through and interact with a website.
Particular third-party cookies or tracking technologies used on our Websites include, but are not limited to:
https://www.google.com/policies/privacy/partners/ and https://support.google.com/analytics/answer/6004245
You can learn more about Google’s restrictions on data use by visiting the Google Privacy Policy at: https://www.google.com/policies/privacy. To opt-out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout and install the opt-out browser add-on feature. For more details, visit the “Google Analytics opt-out browser add-on” page (located at https://support.google.com/analytics/answer/181881?hl=en).
We do not control these third parties’ technologies or how they may use your personal data once you are referred to these third-party websites. If you have any questions, you should contact the responsible party directly or consult their privacy policies.
Choices About Cookies
Most web browsers are set by default to accept cookies. If you do not wish to receive cookies, you may set your browser to refuse all or some types of cookies or to alert you when cookies are being sent by website tracking technologies and advertising. You may adjust your browser settings to opt out of accepting a “persistent” cookie and to only accept “session” cookies, but you will need to log in each time you want to enjoy the full functionality of the Website or other Services.If you decline the use of cookies, you may not have access to the full benefits of the Services. Further, your opt-out only applies to the web browser you use, so you must opt out of each web browser on each computer you use. Once you opt out, if you delete your browser’s saved cookies, you will need to opt out again. In addition, adjusting the cookie settings on the services may not fully delete all of the cookies that have already been created. To delete them, visit your web browser settings after you have changed your cookie settings on the services.
Additional information is provided below about how to disable cookies or manage the cookie settings for some of the leading web browsers (PLEASE NOTE: these third party links are provide for your convenience, and we may not actively monitor the content of these links):
For more information on how to modify your browser settings to block or filter cookies, visit http://www.aboutcookies.org/ or http://www.cookiecentral.com/faq/.
Your Choices to Control Your Information
Please use the “Contact Us” details provided at the end of this Policy to exercise your rights and choices under this Privacy Policy. We honor such requests when we are required to do so under applicable law.
Email Opt-Out: If you no longer wish to receive communications from us via email, you may opt-out by clicking the “unsubscribe” link at the bottom of our emails or by contacting us at 1-866-413-8340 and providing your name and email address so that we may identify you in the opt-out process. Once we receive your instruction, we will promptly take corrective action. Please note that registered users on our Services cannot opt-out of receiving transaction emails related to their account.
Online Tracking Signals: We do not currently recognize browser settings or signals of tracking preferences, which may include “Do Not Track” instructions. “Do Not Track” is a web browser setting that seeks to disable the tracking of individual users’ browsing activities. However, because our Website is not configured to detect Do Not Track Signals from a user’s computer due to the limits of current technology and solutions, we are unable to respond to Do Not Track Requests.
Accuracy and Updating Your Information: Our goal is to keep your information accurate, current, and complete. Please update your information through the Online Customer Portal, if possible, or contact us via the “Contact Us” details at the end of this Privacy Policy to, correct or update any personal information that you have provided to us. For instance, if your email address changes, you may wish to let us know so that we can communicate with you. If you become aware of inaccurate personal information about you, you may want to update your information. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We are not responsible for any losses arising from inaccurate, inauthentic, deficient, or incomplete personal data that you provide to us.
Data Retention
We retain and use your personal information for an appropriate period of time as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to resolve disputes, to protect our assets, to provide our services, to pursue legitimate business purposes, to enforce our agreements, and other business or commercial purposes to the extent provided in this Privacy Policy.
We take reasonable steps to delete the personal information we collect when (1) we have a legal obligation to do so, (2) we no longer have a purpose for retaining the information, or (3) if you ask us to delete your personal information, unless we determine that doing so would violate our existing, legitimate legal, regulatory, dispute resolution, contractual, or similar obligations. We may also decide to delete your personal information if we believe it is incomplete, inaccurate, or that our continued storage of your personal information is contrary to our legal obligations or business objectives. When we delete your personal information, it will be removed from our active servers and databases; but it may remain in our archives when it is not practical or possible to delete it.
Data Security
We recognize the importance of safeguarding your personal information. We endeavor to maintain reasonable and appropriate physical, technical, and organizational safeguards designed to protect your personal information from accidental loss and unauthorized access, use, alteration, or disclosure. From time to time, we review our security procedures to consider appropriate new technologies and methods. We use reasonable security measures when transmitting personal information to customers in responding to requests under applicable data protection or privacy laws.
While our security measures seek to protect the personal information in our possession, no security system is perfect, and no data transmission is 100% secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to or from our Websites and Services. The safety and security of your personal information also depends on you. Where you use a password for access to restricted parts of our Websites or our Services, you are reasonable for keeping your password confidential. Do not share your password with anyone. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Websites and Services.
Links to Third-Party Websites
This Privacy Policy does not apply to any third-party websites or applications.
Our Websites and other Services may contain links to websites or mobile applications operated and maintained by third parties. These links are to external websites and third parties that have their own privacy policies. If you follow any links that direct you away from the Services, including links to social media sites or to other websites, this Privacy Policy will not apply to your activity on the other sites you visit. Because of the dynamic media capabilities of the Services, it may not be clear to you which links are to the Services and which are to external, third party websites. If you click on an embedded third-party link, you will be redirected away from the Services to the external third-party website. You can check the URL to confirm that you have left the Services.
We cannot (i) guarantee the adequacy of the privacy and security practices employed by or the content and media provided by any third parties or their websites, (ii) control the privacy policies or the privacy practices of any third parties regarding their independent collection or use or your personal information, or (iii) endorse any third-party information, products, services or websites that may be reached through embedded links on the Services.
Any personal information provided by you or automatically collected from you by a third party will be governed by that party’s privacy policy and terms of use. If you are unsure whether a website is controlled, affiliated, or managed by us, you should review the privacy policy and practices applicable to each linked website.
Your California Privacy Rights
If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our Privacy Notice for California Residents.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits California residents who are users of our Services to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us via the Contact Us link and we will honor such requests where they may apply.
Children’s Privacy
Our Sites are not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Services. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on our Services or on or through any of its features/register on the Services, use any interactive or public comment features of the Services or provide any information about yourself to us. If we learn that we have collected personal information from any person under the age of 18 without verification of parental or guardian consent, we will delete that information as quickly as possible. If you are a parent or guardian of a child under 18 years of age and believe your child has provided us with personal information, please contact us via the instructions at the “Contact Us” section below.
Changes to Our Privacy Policy
We reserve the right to add to, change, update, or modify this Privacy Policy at any time to reflect any changes to how we treat your information or in response to changes in law. In the event we make changes to this Privacy Policy, such policy will be re-posted on this page. If we make material changes to how we treat our users’ personal information, we may notify you by e-mail to the e-mail address specified in your account and/or through a notice on the Website home page. The date the Privacy Policy was last revised is identified at the top of the page. All changes are effective on the date listed at the top of this page and will apply to all information we have about you.
You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you, and for periodically visiting our Sites and this Privacy Policy to check for any changes. Your continued use of the Website and our Services after the “Last Updated” date indicates your acceptance of the changes and your continued consent to our processing of your personal information according to the terms of the then-current Privacy Policy. If at any point you do not agree to any portion of this Privacy Policy, then you should immediately stop using the Website and the Services.
Contact Us
For more information, or if you have any questions or comments about this Privacy Policy and our privacy practices, you may contact us using the information below.
In Writing: Privacy Policy Manager
2118 Usher Street
Covington, GA 30014By Telephone: 1-866-413-8340
If you choose to apply for a loan through Lendmark Financial Services, LLC or any of its affiliates and subsidiaries (hereinafter collectively referred to as “Lendmark,” “we,” or “us”) we will provide you with certain written disclosures, applications, agreements, notices or information (“Required Documents”) related to your loan transaction with us.
Pursuant to the federal E-SIGN Act and related state laws, Lendmark may, with your consent, allow you to sign and deliver to you any Required Documents electronically. Therefore, you should review the terms of this Consent Agreement for Electronic Signature and Electronic Delivery of Documents (“Agreement”) prior to giving your consent and retain a copy of this Agreement for your records.
If you do not want us to send you Required Documents electronically or you do not want to sign any Required Documents using electronic signature in connection with your transaction with us, you should not agree to the terms of this Agreement.
Your consent to this Agreement does not mean that Lendmark must provide all Required Documents to you electronically. Lendmark may provide you with paper copies of Required Documents as it deems appropriate.
Your consent to this Agreement will apply to the general use of electronic signatures and electronic delivery of Required Documents to all of the transactions you have with us following the date you enter into this Agreement with us until such time that you withdraw consent, as provided herein.
To receive and retain the Required Documents we deliver to you electronically, you must have access to the following equipment:
We will notify you about any significant system requirement changes that may materially impact your ability to access and/or retain any Required Information that is delivered to you electronically.
If you consent to electronic delivery of the Required Documents, you may also request a paper copy of those Required Documents at no additional cost to you by sending us an e-mail at eservicing@lendmarkfinancial.com.
You may withdraw your consent to this Agreement by sending us an e-mail stating that you would like to withdraw from Lendmark’s Electronic Signature and Records Program at eservicing@lendmarkfinancial.com. Contacting your servicing Lendmark branch will not be sufficient. We will not charge you any fees for withdrawing consent, however, you will no longer receive any future “Required Documents” electronically. Your request to withdraw consent will become effective after we have had a reasonable amount of time to process your request. Please note that if you separately opt-in for electronic statements by registering for the Lendmark Mobile App or Online Customer Portal and you subsequently wish to receive paper statements, you must opt-out of electronic statements using the opt-out feature within the Lendmark Mobile App or Online Customer Portal. Opting out of electronic statements will not by itself constitute withdrawal of your consent to receive Required Documents electronically.
If you consent to electronic delivery of Required Documents, we will send that information to you at the e-mail address you have provided to us. It is your responsibility for keeping your e-mail address updated. Therefore, if you change your e-mail address you must provide us with the new e-mail address by sending us an e-mail at eservicing@lendmarkfinancial.com. Contacting your servicing Lendmark branch will not be sufficient.
If you agree, we may contact you by e-mail to process your application, service your account, inform you about our financial products and services or other business purposes.
By clicking on the “I agree” box, you agree to the terms of this Agreement and consent to signing and receiving any Required Documents related to your transaction with us electronically. You further agree and confirm that you have access to the equipment and software outlined in the System Requirements listed above. You also agree that your electronic signature, where required, will have the same force and effect, and will bind you to all the terms and conditions within the “Required Documents” in the same manner and to the same extent as a handwritten signature.
This Application for Credit ("Application") is to Lendmark Financial Services, LLC and its subsidiaries and affiliates (“Lendmark”). I have read this Application and affirm that everything stated in it is true and correct in all respects. In connection with your evaluation and verification of my application, I acknowledge and agree that prior to obtaining a loan with Lendmark you may obtain a Consumer Credit Report from a Credit Reporting Agency. In so doing, you may use my social security number, my address, and other information I give you to help assure that you access the correct information from the Credit Reporting Agency.
Our initial application review process may use a “soft” credit inquiry to determine whether a pre-qualified loan offer is available. The “soft” credit inquiry is only visible to you and does not impact your credit score. If a pre-qualified loan offer is available based on the initial application review and you accept the offer or if we are unable to determine eligibility for a pre-qualified loan offer using a “soft” credit inquiry and you wish to continue with our full application process, we will obtain your credit report using a “hard” inquiry. The “hard” inquiry is visible to you and others who may review your credit and may impact your credit score.
In evaluating my application, you may contact my current or former employers, landlords, creditors, or other businesses and individuals. I agree that you may do so and I agree to sign a written authorization to do so, if you request.
I also consent to receiving phone calls and text messages in connection with this application, and if approved, in connection with my loan account, including phone calls made using an automatic telephone dialing system or an artificial or prerecorded voice message, at any phone number(s) listed on this application or any such phone numbers that I may provide in the future, from Lendmark and its assigns, service providers and agents.
California Disclosure: Married persons may apply for separate accounts.
Ohio Disclosure: The Ohio laws against discrimination require that all creditors make credit equally available to all creditworthy customers and that credit reporting agencies maintain separate credit histories on each individual upon request. The Ohio Civil Rights Commission administers compliance with this law.
Last Updated: March 26, 2024
A Spanish version of this California Notice at Collection is available at: https://www.lendmarkfinancial.com/es/disclosures/cpra_nac
Data Categories Collected by Us
We currently collect the following categories of personal information listed in the chart below:
|
Description |
Collected (Yes/No) |
|
|---|---|---|
|
Identifiers |
Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, Social Security number, or other similar identifiers. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Personal information described in Cal. Civ. Code § 1798.80(e) |
Examples: A name, signature, Social Security number, address, telephone number, employment, employment history, bank account number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Protected classification characteristics under California or federal law |
Examples: Age (40 years or older), gender, race, ethnicity or national origin, marital status, or veteran or military status. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Commercial Information |
Examples: Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Biometric information |
Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data |
No |
|
Internet or other similar network activity |
Examples: Browsing history, search history, information on a consumer's interaction with our website, application, or advertisement. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Geolocation data |
Examples: Physical location or movements. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Sensory data |
Examples: Audio, electronic, visual, thermal, olfactory, or similar information. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Professional or employment-related information |
Examples: Current or past job history. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Non-public education information |
Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. Sold or Shared? We do not sell or share this category of personal information. |
Yes |
|
Inferences |
Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
No |
|
Sensitive Personal Information |
Examples: Social Security number, driver’s license number, state identification number, passport number; account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account; precise geolocation information; racial or ethnic origin, religious, or philosophical believes, or union membership; contents of mail, email, and text messages unless the business is the intended recipient of the communication. **We only collect Sensitive Personal Information for legitimate business purposes appropriate for the use and disclosure of Sensitive Personal Information as defined in the CCPA, and not otherwise use it to infer characteristics about you. Sold or Shared? We do not sell or share this category of personal information. |
Yes** |
Retention Period: We will retain and use these categories of personal information for an appropriate period of time as is necessary to fulfill the purposes for which it was collected, to comply with our business requirements and legal obligations, to provide our Services, and other purposes to the extent provided in this California Privacy Policy. We will take reasonable steps to delete the personal information when (1) we have a legal obligation to do so; (2) we no longer have a purpose or obligation for retaining the information; or (3) if you ask us to delete the information unless there is an applicable exception to deleting the information under the CCPA. We are required to maintain records of Consumer requests submitted under the CCPA, which may include these categories of personal information, and how we responded to such requests for at least twenty-four (24) months. Such information related to Consumer requests is retained only for recordkeeping purposes.
Business or Commercial Purposes: We use the categories of personal information listed above provide our products and services to you, to operate, manage, and maintain our business, and to accomplish the following business and commercial purposes, including the following:
Other Processing Activities: As permitted by applicable law, we may use all of the personal information that we collect in order to:
Additional Data Collection and Uses: We will not collect categories of personal information other than those discussed above and we will not use your personal information for any other purposes that are incompatible with those disclosed above without providing you notice as may be required under the CCPA.
Exclusions from Personal information: Personal information does not include:
For our general privacy policy see our Online Privacy Policy. For our privacy policy for California residents see our CPRA Privacy Policy.
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By clicking on the confirm button below, you are authorizing Lendmark Financial Services (Lendmark) and its payment processing agent, ACI Payments, Inc. (“ACI”), to use either your deposit account information or debit card, as selected and provided by you, to debit money from your deposit account with your financial institution (Debit Account) for the limited purpose of making a one-time payment to your loan account with Lendmark. You acknowledge that this payment transaction is an electronic transaction and you consent to it being facilitated by ACI on your behalf. All information provided by you to enable this transaction is true and correct to the best of your knowledge. You affirm that you are an owner of the Debit Account or an authorized user of the debit card that you are using to make a debit card payment. You further acknowledge that ACI may assess a fee to you for using this online payment service and that Lendmark does not receive any portion of this fee. Any such fee will be disclosed to you on the Payment Information screen. The fee will be deducted from your Debit Account at the time of the payment.
Your financial institution that maintains your Debit Account must provide you with disclosures which explain your rights and obligations when making electronic transfers and any fees associated with such transfers. You should review these disclosures. In the event your financial institution charges any fees in connection with your authorization of electronic transfers from your Debit Account, you will be responsible for such fees. You should also review your Debit Account statements prepared by your financial institution to verify the date and amount of any transfers initiated for Lendmark by ACI. If you have questions about your rights and obligations when making electronic transfers you should contact your financial institution.
You are responsible for making sure you have sufficient funds in your Debit Account on the scheduled payment date that you select. To the extent permitted by applicable law and as disclosed on your loan agreement, you may be charged an insufficient funds charge by Lendmark for any electronic transfer request that is dishonored by your financial institution.
If a payment that you have scheduled exceeds the minimum payment due at the time the payment is credited to your Lendmark account, you acknowledge that Lendmark will apply the excess portion of the payment in accordance with the payment application terms in your loan agreement. Payments authorized by you will be credited to your Lendmark account on the scheduled payment date; provided that you complete the authorization before 11:59 PM Eastern Standard Time on the scheduled payment date. Payments authorized after 11:59 PM Eastern Standard Time on the scheduled payment date will be credited to your Lendmark account the next day. Payments authorized by you will be presented to your financial institution on or after the scheduled payment date for immediate payment.
On a regular basis, Lendmark or ACI may perform routine maintenance or upgrades on their respective systems or equipment which may result in interrupted service. Notice of such interruptions and changes will be provided in advance whenever possible. Lendmark reserves the right to change the terms and conditions of its online payment service from time to time without notice. You are responsible for regularly reviewing these terms and conditions. Your continued use of the online payment service constitutes your agreement to all such terms and conditions.
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